Refund policy

Return & Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase, which is why we offer a hassle-free return and refund process. Please review our return and refund policy below:

1. Return Process:

• Eligibility for Returns:
  You can return most items within 7 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.

• Return Instructions:
  To initiate a return, please contact our customer service team at rebque.in@gmail.com with your orderID and a brief description of the issue. We will provide you with return instructions and the necessary shipping details.

• Return Shipping:
  You are responsible for return shipping costs i.e. ₹200 unless the return is due to a defective or damaged item. We will schedule a pickup once we receive your return request.

2. Refund Process:

• Refund Approval:
  Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If your return is approved, we will initiate a refund to your original payment method. Refunds typically take 5–7 business days to process, depending on your bank or credit card provider.

• Partial Refunds:
  In some cases, if the item is opened or not in its original condition, a partial refund may be issued, or we may charge a restocking fee. This will be assessed on a case-by-case basis.

3. Non-Refundable Items:

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Items marked as final sale

4. Exchanges:

We currently do not offer exchanges. If you would like a different size, color, or product, please return the original item for a refund and place a new order.

5. Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will provide you with a return label at no additional cost and offer a full refund or replacement.

6. Contact Us:

If you have any questions or concerns about our return and refund policy, please feel free to reach out to our customer service team at contact@rebque.com. We are here to assist you!